Agreement to Terms
By accessing or using the Marion Remote Fix website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. Marion Remote Fix is operated by LuxuriousComputers ("we," "us," or "our").
Services
Marion Remote Fix provides remote computer repair, cleanup, and diagnostic services for Mac and PC computers. Our services include but are not limited to:
- Remote malware removal and system cleanup
- Performance optimization and troubleshooting
- Software installation and configuration
- Data backup and recovery assistance
- Operating system repair and updates
- Network and connectivity troubleshooting
Pricing and Payment
- Flat-rate pricing: Our standard remote repair service is $99. Additional services may have different pricing as listed on our Specials page.
- No-fix, no-charge guarantee: If we cannot resolve your issue during the remote session, you will not be charged. This guarantee applies to the specific issue described at the time of booking.
- Payment: Payment is collected after the repair is completed and verified by you. We accept major credit cards and other standard payment methods.
Remote Access
To provide our services, we require temporary remote access to your computer. By booking a session, you acknowledge and agree that:
- You grant our technician permission to access your computer remotely for the purpose of diagnosing and resolving the reported issue
- You are authorized to grant such access (it is your computer, or you have the owner's permission)
- You can observe all actions in real time and may terminate the session at any point
- Our technician will only access areas of your system relevant to the reported issue
- Remote access software is removed or disconnected at the end of the session
Your Responsibilities
Before a remote repair session, you should:
- Back up important files and data (while we take care to protect your data, we cannot guarantee against data loss during repair)
- Ensure you have a stable internet connection
- Close sensitive applications (banking, passwords) before the session begins
- Provide accurate information about the issue you are experiencing
- Be available during the scheduled session to grant access and answer questions
Limitation of Liability
Marion Remote Fix provides services on an "as is" basis. While we strive to resolve every issue, we cannot guarantee that:
- Every problem can be fixed remotely (some issues require physical hardware repair)
- Fixes are permanent (underlying hardware failures may cause issues to recur)
- No data loss will occur during repair (always back up before a session)
To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the amount you paid for the specific session giving rise to the claim.
Intellectual Property
All content on the Marion Remote Fix website, including text, graphics, logos, and code, is the property of LuxuriousComputers and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without written permission.
Third-Party Software
During repair sessions, we may recommend or install third-party software (antivirus, drivers, utilities). Such software is subject to its own license terms. We are not responsible for third-party software behavior after the session.
Cancellation and Refunds
- You may cancel a booking at any time before the session starts at no charge
- If you are dissatisfied with a completed repair, contact us within 7 days for a resolution
- Our no-fix, no-charge guarantee means unfixed issues are not billed
Governing Law
These terms are governed by the laws of the State of Ohio. Any disputes arising from these terms or our services will be resolved in the courts of Marion County, Ohio.
Changes to These Terms
We may update these terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated terms.
Contact
Questions about these terms? Reach us at:
- Phone: (740) 223-5530
- Email: support@luxuriouscomputers.com
- Address: 731 E Center St #200, Marion, OH 43302