Who We Are
Marion Remote Fix is a remote computer repair service operated by LuxuriousComputers, located at 731 E Center St #200, Marion, OH 43302. When we say "we," "us," or "our" in this policy, we mean Marion Remote Fix and LuxuriousComputers.
Information We Collect
We collect information you provide when you book a repair session or contact us:
- Contact information: name, email address, phone number
- Device information: device type, brand, operating system, description of the issue
- Booking details: preferred appointment time, service type
- Session data: during a remote repair session, our technician accesses only the areas of your computer necessary to diagnose and resolve the reported issue
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our remote repair services
- Communicate with you about your repair session, including confirmations and follow-ups
- Process payments for services rendered
- Send you service-related notifications (we do not send marketing emails unless you opt in)
- Improve our service quality and diagnose technical issues
Remote Access Sessions
During a remote repair session:
- Our technician connects only with your explicit permission
- You can observe all actions taken on your screen in real time
- You can terminate the session at any time by closing the remote access application
- We do not install persistent remote access software — the connection ends when the session ends
- We do not access, copy, or store your personal files, passwords, or financial information
Data Storage and Security
Booking information is stored securely using Cloudflare Workers KV with automatic expiration (90 days). We use industry-standard security measures including HTTPS encryption for all data in transit and access controls for stored data.
Third-Party Services
We use the following third-party services:
- Cloudflare: website hosting and data storage
- Google Analytics (GA4): anonymous website usage analytics
- Meta Pixel: advertising measurement (can be blocked by your browser)
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of analytics tracking by using browser privacy settings or extensions
- Withdraw consent for marketing communications at any time
Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page.
Contact Us
If you have questions about this privacy policy or your personal information, contact us:
- Phone: (740) 223-5530
- Email: support@luxuriouscomputers.com
- Address: 731 E Center St #200, Marion, OH 43302